PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, three different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). || New feature: MySQL5 support || Features: case registration by intranet or internet, intuitive operating & handling, pursuit of the course of a case/ticket, quicker reaction time on newly opened cases, clear separation between assigned and unassigned cases/tickets, case survey for the user, notes / commentaries to a case, flood control, highly customizable, create your own layouts (with templates and CSS), admins can create and change users, overdue reports. || Requirements: JavaScript, MySQL 4.x or higher || Configuration: safe_mode on/off, register_globals on/off || PHP mail: SMTP || Available in German and English (Spanish, French on demand).
FlexSupport is a powerful help desk tool written in PHP and MySQL. It will allow users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
FlexSupport is the combination of months of hard work, however it is very easy to use for your customers. Some unique and awesome features include:
1. Customisable pages
2. Avatar (a small picture underneace your staff members name)
3. Staff wage calculator (the system can work out staff wages based on working days and clients review, you can hire as many as freelance staff and pay them based on the calculator)
4. User friendly interface for both your staff and clients.
5. Notes function for staff to communicate internally.
6. Secure code to block spam tickets generated through some scripts.
7. Email notification to the client when the ticket is updated.
8. Random ticket ID for secure reason.
9. Closing ticket in 15 days automatically when ticket has not been replied by clients.
* Comdevs support ticketing system isn?t the only choice. But it is a good solution for designers wanting to maintain their creative website layout. Reviewers have mentioned they don?t like hacking up their designs to fit other systems. We implemented a small piece of code that designers can paste where they want on the front-end, which pulls in the PHP/MySQL customer helpdesk. * We had to make it real simple on the back-end too. Nobody wishes to mess with complicated configuration files & phpMyAdmin, so we developed an Installation Wizard that gets the admin area up and going. * If you would like, you?re welcome to install and try our complete system for FREE. Also, if there?s time you?ll find features/benefits, a live demo and customer site examples at our website.
Trouble Ticket is a complete free help desk system with many features for your offices IT department. It allows users to submit a Trouble Ticket and the staff to work on and track the Tickets. Two access levels for staff accounts are available. The script comes with a simple installer and it is customizeable and brandable. Notable features include:
- searchable, sortable, and customizeable Tickets list
- create custom fields to store user data
- create custom priority levels and notification lists
- email updates of new Tickets, Ticket status, etc
- detailed Ticket browser with several Ticket status levels and delegation
- most features are modular: remove any that you dont want
- Trouble Ticket is actively developed and the author is happy to implement requested features
Requires a MySQL database (the installer makes the tables for you and writes a settings file).
This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email.
Supporting your customers has never been easier. IntelloDesk will allow you to handle all of your customers inquiries, tickets, and emails, all in one location.
IntelloDesk comes complete with WYSIWYG Knowledgebase Management, adaptive spam filtering, Server Statistics, Ticket language translation, attachment handling, email piping, detailed ticket statistics, task managment, private messaging between staff, suggested solution articles, templating and skin system, and a plugin system that allows you to integrate IntelloDesk into 3rd party systems or simply expand on IntelloDesks power features.
Forget cumbersome helpdesks, and confusing installation processes. Come see what youve been missing!
A customer support ticket system, uses mysql. Email notification, user registration, forgot password system, plus administration console. Uses templates for easy customisation. Available as a free download for members of delta.co.uk. Membership costs $50.
ContatoXQ is a module of contact with Login of user, complete Administration and several templates. It possesss form of unknown sending with optional for creation of account on the part of the User who from its panel consult, management and carries through new sendings. The administrator of the system in turn manages through its Panel, contacts and accounts of Users, answering, editing, erasing. All emails are sent only as acknowledgment forcing the user to enter in its panel to manage its contacts, this caracteristica was kept objectifying to facilitate to the organization and maintenance of the description for each user a time that the description is kept in Data base. Moreover, design was created with the care to facilitate its insertion in central page of Sites existing with 5 templates available for standard.
Some of the features (but not all !) include:
* Easy installation including tools to manage installation
* Easy to understand and use
* Password encryption
* Completely Scalable
* Customizable task categories
* Customizable task groups
* Customizable status list
* Customizable priority list
* Task feedback and service level statistics
* Easy to configure security
* Simple user and group creation and maintenance
* Encryption of passwords
* Easy to add announcements/news section
* Customizable themes and templates
* Knowledgebase that can be standalone or created as a result of tasks
* Tasks can be created by users, task managers
* Tasks can be created by email
* LDAP support
* Extensive task search options
* Extensive statistics and reporting functionality
* Task statistics and feeback report
* Attachment support
* Database consistency checker
* Task notification via email and more!
Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, API / module support and much more. Knowledge Base categories and departments make it easier to find content. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.
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